Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and accessories.
What materials are used in Powell's Owls jewelry?
We specialize in authentic Baltic amber and high-quality hazelwood. Every piece is handcrafted using ethically sourced, 100% natural materials to ensure both style and durability.
How do I choose the right size for a necklace or bracelet?
We recommend measuring your neck or wrist with a string and adding about half an inch for a comfortable fit. Detailed sizing charts are available on each product page to help you find the perfect match.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange.
Are your products safe for children?
Safety is our priority. Our children's jewelry features individually knotted beads and safety screw clasps designed to break under tension. However, we always recommend adult supervision while wearing jewelry.
How should I care for my amber jewelry?
To maintain the natural luster, clean your jewelry with a soft cloth and lukewarm water. Avoid harsh chemicals, soaps, or ultrasonic cleaners which can damage the organic resin.